iManage ConnectLive 2019 and Change Management
iManage ConnectLive 2019 was a great success and I heard great feedback from fellow partners and clients alike. The sessions provided much anticipated information on roadmaps and technical innovations. As a project manager, my focus was on the execution side, so I the sessions I attended focused on case studies, planning and implementation. I found a very interesting emphasis on change management. iManage and clients who have moved to the cloud have made great efforts to focus on Change Management. I was very impressed that firm management and technology leaders honed in on the critical need for preparing for user adoption at the start of the project, consistently assessing and pushing forward through the life of the implementation.
We all know that the best approach (and sometimes only approach) with technology projects in the Legal industry need to provide white glove service. Our clients must take the path of least resistance so that the users are given the tool set needed to thoroughly adopt to the new environment and the experience is a smooth transition. Here are some tips that can assist in developing a change management plan that will suit your legal team:
While change comes from the top, the organization needs to feel as though they had a hand in it to embrace that how the adopt to the change impacts the project success. The days of old, where we pushed through new technology, only provided a short training and let them muddle through are gone. Users today are savvy and understand way more that we think. We need to use their extensive knowledge to help steer the ship in the right direction!
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