Case Study · Advisory
Implementing a Programmatic Approach to Discovery
A global Fortune 10 company sought to rein in discovery costs and improve defensibility, consistency and efficiency in responding to litigation. The company needed to design and implement a best-in-class discovery operation including defined processes, supporting documentation, leading technology, external vendors, tailored pricing models, change management at all levels and a dedicated in-house team to govern the function and manage results. The pivotal shift was moving away from a model where decision making on process, tools, vendors and costs was performed on a discrete, case-by-case basis and replacing it with a programmatic approach.
The company realized discovery cost savings of 30-40 percent compared to industry peers with similar litigation portfolios. Furthermore, as a result of performing the assessment and development work while simultaneously supporting active legal matters, the company was able to minimize impact on the law department’s special projects budget by allocating a portion of the costs to the case-level budgets.
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