Morae Global has acquired Phoenix Business Solutions

Results ❯  Legal & Compliance Consulting Solutions ❯  Understanding How Stakeholders View the Law Department

Situation

The law department at a leading multinational courier sought to improve service delivery and customer satisfaction by gaining a better understanding of how its internal clients viewed and used the department’s resources.

Solutions

Our professionals:

  • Designed and executed an internal online survey to better understand the viewpoints of key clients, stakeholders and law department staff.
  • Conducted follow-up discussions to gain a deeper understanding of key areas.
  • Provided observations and recommendations with bespoke insights on:
    • how the stakeholders view the department and its role in the organization;
    • when, why and how the clients engage with the department;
    • the attributes clients most value;
    • how the law department’s priorities and delivery methods align with their expectations; and
    • opportunities for better alignment with senior leadership, customers and partners.

Benefits

Through a comprehensive Voice of Customer assessment based on best practices, the law department was able to better understand the needs and wants of corporate leadership and other key stakeholders. The assessment also facilitated strategic and long-term planning, provided concrete ways to improve service delivery and determined metrics to help demonstrate legal’s value to the enterprise.

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Morae Global is trusted worldwide to transform legal, risk and compliance through results-oriented and technology-enabled solutions, and reinvent the legal function as an efficient and integral part of the business value chain.

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