Clutch Group, a global provider of legal solutions, was ranked as the #1 Legal Process Outsourcing (LPO) company for the second year in a row in the 2009 Black Book of Outsourcing’s Top Vendors survey, conducted by the outsourcing research consultant firm Brown-Wilson Group.
Clutch Group was also ranked ahead of all other LPO companies in the 2009 Black Book of Outsourcing’s list of the 50 Best Managed Global Outsourcing Vendors. The company was ranked 30th on the prestigious list, which includes Oracle, Accenture, IBM Global and Hewlett Packard EDS.
“We are thrilled to be recognized as the Top LPO for the second year in a row,” said Clutch Group CEO Abhi Shah. “Corporate legal departments and law firms are under tremendous pressure to cut costs in the current economic environment, and I am grateful to our clients for this recognition for helping them achieve their goals without sacrificing quality.”
The Black Book of Outsourcing is widely recognized as the most comprehensive and objective survey of global outsourcing services. For the 2009 Black Book of Outsourcing, nearly 24,000 surveys were analyzed to rank 4,839 outsourcing vendors in various industries. Due to the growth of the study’s database of outsourcing vendors, a Top 50 ranking now places a firm in the top 1% of all vendors.
“Not only does this award recognize Clutch Group as the leader in the legal process outsourcing industry, it recognizes them as one of the best managed companies in a category with Oracle, Accenture, IBM and EDS,” said former Citibank General Counsel Michael Ross. “That’s a great feat.”
The rankings are entirely based upon the results of surveys completed by the competing vendors’ clients. Survey questions cover C-level commitment, human capital performance, corporate direction and leadership impact, as well as questions on accountability, trust and transparency that are all new for the 2009 surveys.
“This year’s expanded survey questionnaire offers even greater insights into the performance of leading LPOs, making it even more impressive for Clutch Group to retain the top spot,” said Scott Wilson, Partner of Brown-Wilson Group.