By Jonathan Gross, Director, Morae Global
CLOC President, Mary O’Carroll opened the 2019 CLOC Institute in Vegas. She spoke about the perception shift where legal ops
Over the 2.5-day conference, Morae Global participated in delivering 2 informative sessions. The first session on “Transforming the Delivery of Contracts Through a Transaction Service Center” showcased the transformation of the legal department of the largest education company in the world from a Center of Excellence to a world-class transaction service center. Bob Mignanelli, Associate General Counsel for Pearson, and Joy Saphla, President of Morae Global, discussed how Pearson made a paradigm shift in their delivery and management of transactional legal services through effective use of tools, resources, processes and standards. “Pearson’s story was powerful because it highlighted how a thoughtful look at workflow and resources can reap huge increases in efficiency and quality,” says Morae Global Director Jon Gross.
Bruce McMahon (VP of CallMiner) and Magnus Becher (Director at Morae Global) presented a session and demonstration titled “Audio.IQ, the world-leading Conversational Behavioral Analytics Platform.”The session highlighted how sophisticated organizations can analyze audio interactions to gain actionable insight into voice data at scale. These demonstrations underlined what is core to Morae Global, namely the intersection of people, process, and technology. “Morae’s holistic and bespoke approach to audio data processing, transcription and advanced analytics puts our clients first and reveals hidden insights and actionable management information across litigation & investigations, compliance and risk and sales enablement and customer experience in real-time,” says Morae Global Director Magnus Becher.
Closing out the event, Morae hosted a private dinner at Harvest for existing clients and prospects including McDonald’s, Avis, GE Healthcare, Dow and Pearson. The dinner was a great way to catch up with clients, collaborate with colleagues, and learn from our peers. The setting facilitated a number of meaningful exchanges of best practices, shared challenges and several opportunities to collaborate on the best use of technology to help drive business results, regardless of industries.