Paving the Path to Digital Transformation

Harwood Andrews is a leading Australian Legal Firm which has a diverse team of over 160 individuals, including principals, lawyers and support personnel, providing innovative, expert services to their clients. In order to sustain their reputation as a progressive law firm, Harwood Andrews decided it was time to embark on the journey of digital transformation. Choosing to update their document and email management, search and collaboration platform, their aim was to facilitate increased productivity for users, a goal which was fulfilled by Digital Transformation Partners, Phoenix Business Solutions.

With its growth and future outlook proving to be a challenge under the legacy platform, and in response to a formal staff feedback project, the Harwood Andrews board made a strategic decision to transform the business and scale up by investing in a best of breed solution. In conjunction with an external technology consultant to help oversee the transformation, they selected leading Content Management Specialists, Phoenix Business Solutions as their implementation partner. Offering a solution which combined artificial intelligence, security and risk mitigation with market leading document and email management system, iManage Work 10, Phoenix Business Solutions worked with Harwood Andrews to secure an overall strategy of cloud based working which would provide a better intuitive user experience.

Andrew Barnes, CEO, Harwood Andrews, explains: “The expertise of Phoenix Business Solutions as an IT partner who understood our needs, combined with the flexibility and scalability that iManage Work 10 offered, met our user requirements to ultimately form a critical information point. The high level technical support coupled with a project which was delivered on time and within budget, led to the implementation process exceeding expectations.”

Centric collaboration

Moving away from the traditional on-premises platform, Harwood Andrews required a solution that was feature rich. Working with Phoenix Business Solutions, they were able to implement a document and email management system which offered increased collaboration and mobility, both of which were important requirements.

Combatting the barriers created by their previous servers and hard drives, moving to the cloud gave the Harwood Andrews team secure 24/7 access to documents on any device, anywhere, whether accessed via a phone, computer or tablet. This dynamic rich user interface, coupled with the ability to create, manage and collaborate on documents and emails easily, has been able to engage users and support lawyers in delivering the best legal services to clients. Harwood Andrews’ General Manager – Technology, Shane Doak, noted: “Phoenix implemented a highly available system that met the needs of the entire team. We have seen improved functionality when it comes to managing cases and clients, which has undoubtedly increased productivity and optimised archiving workflow optimisation across the organisation.”

Remaining competitive 

As the task of filing, managing and archiving data and documents only increases for law firms, the cost of one mistake can be damaging. Since implementing iManage Work 10, the team at Harwood Andrews have experienced a reduction in human-induced errors. However, more impactfully, the ability to manage emails and documents side by side has meant lawyers are experiencing enhanced, more effective workflows. Being able to streamline the communication process as well as share documentation with internal and external stakeholders quickly and easily has meant that Harwood Andrews has been able to do what every law firm strives to do: meet client wants, needs and expectations. This is a key advancement given the fierce growth of service providers.

In an era of digital transformation, law firms need to remain competitive in order to be considered alongside other top tier organisations. Joining the race to help improve talent acquisition and retention, the addition of iManage’s technology enabled Harwood Andrews to boost their standing as an employer of choice, especially in terms of lateral recruitment. With lateral hiring key to growth year on year, and with many lateral hires most likely to have used iManage products previously, this integration has meant training costs can be cut, making the hiring and on-boarding process much smoother and cost-effective.

Looking to the future

Harwood Andrews’ objective to move to the cloud in order to fulfil their digital transformation agenda has been enhanced since working with Phoenix Business Solutions. Phoenix’s project team, who combined expertise and technology in an end-to-end service, were able to facilitate a consistent experience for users across the organisation, which, ultimately, has been able to add value to Harwood Andrews and its clients.

As Andrew Barnes concludes: “The end-to-end journey with Phoenix Business Solutions has been transformational. The firm has been able to drive people efficiency, productivity and business agility.  We are looking forward to what the next phase of iManage Work 10 will hold for us.”

The relationship is echoed by the Phoenix team: “The working relationship has made the process really easy,” explains Chris Davis, Director of Asia Pacific, Phoenix Business Solutions. “Our aim is to aid businesses to become efficient, safe and smart, enhancing productivity and collaboration – which is exactly what we have helped the Harwood Andrews legal team to achieve.”

About Phoenix Business Solutions

Phoenix Business Solutions, a Morae Global Corporation company, is a leading global, information and document management specialist, providing strategic consultancy, software solutions and digital transformation for organisations across the legal and professional services markets. As the Number 1 Global iManage Partner, with unparalleled iManage technical expertise and extensive industry knowledge, we support over 300,000 users from over 400 customers across the world.

For more information on Phoenix visit:

About Harwood Andrews

Harwood Andrews Lawyers is one of Victoria’s leading law firms, with a long-standing record of providing specialised legal services to business, high-net-worth family groups and individuals. With a rich heritage dating back to 1840, Harwood Andrews Lawyers has today grown into a dynamic and trusted legal firm with offices in Melbourne, Geelong, Werribee and Albury, Harwood Andrews Lawyers has a team of talented principals, special counsel, lawyers, professional service managers and support personnel who deliver purposeful advice and real outcomes to our clients in the practice areas of business, property, dispute resolution and litigation, wills and estates, local government and authorities and family law.

For more information on Harwood Andrews visit: