iManage End User Support Enhancement

Speak to an expert about this

With the unprecedented volume of calls faced by your Service Desks and whole workforces working remotely, there seems little time and resources available to assist users with the much needed “How do I” calls.

To help our law firm and corporate legal department clients address the challenges of support requests, we have mobilized our global subject matter experts to offer the following assistance:

  • Virtual Service Desk Support Augmentation – Our experienced certified support professionals are available to ease the burden on most Service Desks by taking on end user support tickets for the iManage platform.
  • E-Learning for FileSite and Work 10 – Comprehensive training video library available for end users delivering quick answers to their frequent questions on how to perform common tasks within the iManage platform. See our example videos for iManage Work 10 and Filesite.
  • Augmented Training – Our iManage and Microsoft “how do I” experts are available to answer end user questions.
  • SME Secondment – Our application specialists are available to augment your technical teams on a permanent or part time basis.

Add Applications Support for Full End-User Service

Are your IT resources already stretched thin? Let us help.

  • Back Fill Your Service Desk: We can provide real-time support that guarantees a person will answer your users’ calls. Our Service Desk has extensive knowledge of applications that interact with iManage, delivers on demand chat, phone, email support, and, using remote desktop sharing, can diagnose and resolve application issues without fuss.
  • Back Fill Hours and Overflow Support: From 8.00am to 6.00pm Monday-Friday we can step in and take over iManage related end-user support calls and relieve the strain on your internal team.
  • Back Fill Service Desk Analysis: We compile the most comprehensive benchmarking data and service desk statistics available for the legal, accounting, and other professional services industries. We collect and report on trends and metrics and key data on ‘top ticket’ categories and software conversions gathered from thousands of legal support incidents.

Access to our pool of skilled consultants, technical leads, project managers and testers boosts the capabilities of your existing in-house team and can make a significant difference in diagnosing and resolving the issues.

The benefits of working with Morae for your maintenance and service desk functions are numerous. Let us relieve the pressure you are currently under during these challenging times and help you in supporting your iManage application. This will enable you to focus your finite resources on the pressing IT issues that matter the most to your firm in this difficult period with so many now having to work virtually.

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