By John Mielitz, Director, Morae Global
Themed “The Next Frontier,” the accelerating pace of the evolution of technology and the need to embrace and implement emerging legal technology dominated Mitratech’s Interact 2018 Conference held September 24–27 at the Fairmont Hotel in Austin, Texas.
More than 300 legal operations and compliance professionals gathered with industry thought leaders to share updates, insights and tools in protecting organizations from legal, compliance and operational risk.
Morae Global Managing Director Danish Butt spoke on “Automating Legal Service Request to Increase Customer Satisfaction and Operational Efficiency,” offering practical tips to improve client service, analyze workload, track the life cycle of a legal request and provide meaningful, action-based reporting for leadership.
Danish’s presentation aligns perfectly with our vision of using technology and process to help legal departments become better enablers and protectors of their company’s business. The group in attendance shared their own varied experiences with several attendees from different organizations commenting afterwards that this was the most useful of all of the presentations they had attended.
More than 50 break-out sessions were dedicated to best practices, industry trends and improving user efficiency across the spectrum of Mitratech’s suite of applications.
Salim Ismail, best-selling author, founding executive director of Singularity University, and founder of ExO Works delivered the keynote address sharing insights on the new paradigm in organizational design. His talk focused on how new ideas and approaches to daily work can drive change and innovation by empowering legal departments and teams.
The underlying tone among the attendees seemed to be that the legal industry is truly at an inflection point where time and resource investments in technology in the coming months will provide organizations that do so with a competitive advantage. It was very much about optimizing existing technologies and preparing your legal departments to embrace the coming evolution.
Mitratech is a multi-national legal information services company based in the United States that offers software and services for in-house legal professionals and companies. Their annual Interact Conference draws more than 300 attendees from over 100 legal departments across multiple industries.
For more information on Mitratech visit www.mitratech.com