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Seamless Transition Enabled by Cloud-Based Legal Hold Management and Automation

Automate tasks and promoted a "self-service" culture

Summary

The speakers talk about how Unilever’s hold process is augmented by technology to automate tasks and promoted a “self-service” culture so custodians and users have available resources before contacting the administrators. This allows Jackie to focus on managing the workload (being a team of one) and appropriately prioritize where she spends her time.

Morae’s Michael Nguyen discusses the topic with Jackie Cole, Litigation and Complex Claims Specialist, Unilever.

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