Legal departments everywhere have ongoing challenges – they need to balance the urgent with the important, provide responsive service, and protect team morale while managing costs. Doing this can feel like trying to solve a Rubik’s cube – you fix one aspect only to realize that another is now out of line.
What exacerbates these ongoing challenges is the constant threat of disruption. This tends to come in the form of an event or events that require additional capacity (because the volume of work is increasing, or the size of the team is decreasing or changing) or complementary expertise. If not dealt with well, the pressure of resourcing to meet these needs grows acute because it destroys time, increases risk, and drives-up cost.