Morae Support Portal

Morae offers various avenues of support to existing DMS clients through our instant online support portal, website support, email and telephone.

The Self Service Portal is an online tool providing full visibility of historic and current incidents that have been logged, with the added capability to update existing, and log new incidents as they occur.

When creating new incidents, it is essential that you provide as much information as possible as this will significantly reduce the incident resolution time.

Email and Phone

Alternatively, please contact our support team on either of the methods below.

  • Global Support Email: [email protected]
  • EMEA Support Centre (excludes Germany) 0800 668 1500, +44 800 668 1500 (from outside the UK)
  • German Support Centre +49 699 6758 549
  • Australia Support Centre 1800 727 409
  • New Zealand Support Centre 0800 446 856 (not accessible outside New Zealand)
  • Americas Support Centre 1 855 558 2720